[ { "id": "log-0", "level": 30, "time": 1763987522116, "timestamp": 1763987522116000000, "severityText": "INFO", "severityNumber": 9, "body": "New turn started", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "turnStartTime": "2025-11-24T12:32:02.115Z" } }, { "id": "log-1", "level": 30, "time": 1763987522134, "timestamp": 1763987522134000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket connecting", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "model": "eleven_turbo_v2_5", "sampleRate": 16000, "optimizeStreamingLatency": 3, "enableSsmlParsing": true, "websocketIndex": 0 } }, { "id": "log-2", "level": 30, "time": 1763987522136, "timestamp": 1763987522136000000, "severityText": "INFO", "severityNumber": 9, "body": 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"117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "status": "closed" } }, { "id": "log-5", "level": 30, "time": 1763987522139, "timestamp": 1763987522139000000, "severityText": "INFO", "severityNumber": 9, "body": "Transcriber WebSocket status changed", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "status": "opening" } }, { "id": "log-6", "level": 30, "time": 1763987522139, "timestamp": 1763987522139000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram WebSocket connecting", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "model": "nova-2", "language": "en", "sampleRate": 16000, "channels": 2, "keywords": 0, "request": { "model": "nova-2", "language": "en", "sampleRate": 16000, "channels": 2, "keywordsCount": 0, "numerals": false, "punctuate": true, "mipOptOut": false }, "metrics": { "requestStartTime": 1763987522139 } } }, { "id": "log-7", "level": 30, "time": 1763987522287, "timestamp": 1763987522287000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket upgrade with trace ID", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "traceId": "c1e3d538e63c89b33cf958e77606f6e0", "websocketIndex": 0 } }, { "id": "log-8", "level": 30, "time": 1763987522287, "timestamp": 1763987522287000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket opened", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 0 } }, { "id": "log-9", "level": 30, "time": 1763987522287, "timestamp": 1763987522287000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs BOS message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "voiceSettings": {}, "pronunciationDictionaries": 0, "websocketIndex": 0 } }, { "id": "log-10", "level": 30, "time": 1763987522289, "timestamp": 1763987522289000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram WebSocket opened", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "model": "nova-2", "language": "en", "response": { "model": "nova-2", "language": "en", "channels": 2 } } }, { "id": "log-11", "level": 30, "time": 1763987522290, "timestamp": 1763987522290000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket upgrade with trace ID", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "traceId": "fe3eb56c7e80d6a58bbd15be7fd92b61", "websocketIndex": 1 } }, { "id": "log-12", "level": 30, "time": 1763987522291, "timestamp": 1763987522291000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket opened", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 1 } }, { "id": "log-13", "level": 30, "time": 1763987522291, "timestamp": 1763987522291000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs BOS message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "voiceSettings": {}, "pronunciationDictionaries": 0, "websocketIndex": 1 } }, { "id": "log-14", "level": 30, "time": 1763987522374, "timestamp": 1763987522374000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram first transcript received", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "metadata": { "request_id": "c6fd467a-1da9-4479-aae6-645a224f0fd1", "model_info": { "name": "2-general-nova", "version": "2024-01-11.36317", "arch": "nova-2" }, "model_uuid": "1dbdfb4d-85b2-4659-9831-16b3c76229aa" }, "latencyMs": 85 } }, { "id": "log-15", "level": 30, "time": 1763987522493, "timestamp": 1763987522493000000, "severityText": "INFO", "severityNumber": 9, "body": "Voice cached", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "text": "Hello." } }, { "id": "log-16", "level": 30, "time": 1763987523595, "timestamp": 1763987523595000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram final transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "Hello.", "confidence": 0.9013672, "numWords": 1, "duration": 500, "latency": -74 } }, { "id": "log-17", "level": 30, "time": 1763987523885, "timestamp": 1763987523885000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "user", "transcript": "Hello.", "confidence": 0.61865234, "numWords": 1, "duration": 320, "latency": -404 } }, { "id": "log-18", "level": 30, "time": 1763987523886, "timestamp": 1763987523886000000, "severityText": "INFO", "severityNumber": 9, "body": "New turn started", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "turnStartTime": "2025-11-24T12:32:03.886Z" } }, { "id": "log-19", "level": 40, "time": 1763987523886, "timestamp": 1763987523886000000, "severityText": "WARN", "severityNumber": 13, "body": "Endpointing timeout 100ms (rule: `heuristic`)", "attributes": { "category": "endpointing", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12" } }, { "id": "log-20", "level": 30, "time": 1763987523990, "timestamp": 1763987523990000000, "severityText": "INFO", "severityNumber": 9, "body": "Azure OpenAI HTTP request", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "azure-openai", "model": "gpt-4o-2024-05-13", "request": { "model": "gpt-4o-2024-05-13", "messages": [ { "role": "system", "content": "Your only goal is to directly transfer the call using your call transfer tool" }, { "role": "assistant", "content": "Hello." }, { "role": "user", "content": "Hello." } ], "stream": true, "temperature": 1, "max_tokens": 250, "tools": [ { "type": "function", "function": { "name": "transfer_call_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. Options: +491734276029 (When they want to speak with \"Daniel Navarro Perez\" you will forward)" } }, "required": [ "destination" ] } } }, { "type": "function", "function": { "name": "endCall", "description": "Use this function to end the call. Only use it when following instructions that explicitly ask you to use the endCall function. DO NOT call this function unless you are instructed to do so.", "parameters": { "type": "object", "properties": {}, "required": [] } } } ] } } }, { "id": "log-21", "level": 30, "time": 1763987524384, "timestamp": 1763987524384000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket connecting", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "model": "eleven_turbo_v2_5", "sampleRate": 16000, "optimizeStreamingLatency": 3, "enableSsmlParsing": true, "websocketIndex": 2 } }, { "id": "log-22", "level": 30, "time": 1763987524385, "timestamp": 1763987524385000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": "How" } }, { "id": "log-23", "level": 30, "time": 1763987524386, "timestamp": 1763987524386000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " can" } }, { "id": "log-24", "level": 30, "time": 1763987524393, "timestamp": 1763987524393000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " I" } }, { "id": "log-25", "level": 30, "time": 1763987524402, "timestamp": 1763987524402000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " assist" } }, { "id": "log-26", "level": 30, "time": 1763987524413, "timestamp": 1763987524413000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " you" } }, { "id": "log-27", "level": 30, "time": 1763987524422, "timestamp": 1763987524422000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " today" } }, { "id": "log-28", "level": 30, "time": 1763987524428, "timestamp": 1763987524428000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": "?" } }, { "id": "log-29", "level": 30, "time": 1763987524446, "timestamp": 1763987524446000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs text message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "textLength": 27, "text": "How can I assist you today?", "flush": false, "tryTriggerGeneration": true, "websocketIndex": 0 } }, { "id": "log-30", "level": 30, "time": 1763987524446, "timestamp": 1763987524446000000, "severityText": "INFO", "severityNumber": 9, "body": "Voice input", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "input": "How can I assist you today?" } }, { "id": "log-31", "level": 30, "time": 1763987524446, "timestamp": 1763987524446000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs EOS message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 0 } }, { "id": "log-32", "level": 30, "time": 1763987524446, "timestamp": 1763987524446000000, "severityText": "INFO", "severityNumber": 9, "body": "Azure OpenAI HTTP response", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "azure-openai", "model": "gpt-4o-2024-05-13", "request": { "model": "gpt-4o-2024-05-13", "messages": [ { "role": "system", "content": "Your only goal is to directly transfer the call using your call transfer tool" }, { "role": "assistant", "content": "Hello." }, { "role": "user", "content": "Hello." } ], "stream": true, "temperature": 1, "max_tokens": 250, "tools": [ { "type": "function", "function": { "name": "transfer_call_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. Options: +491734276029 (When they want to speak with \"Daniel Navarro Perez\" you will forward)" } }, "required": [ "destination" ] } } }, { "type": "function", "function": { "name": "endCall", "description": "Use this function to end the call. Only use it when following instructions that explicitly ask you to use the endCall function. DO NOT call this function unless you are instructed to do so.", "parameters": { "type": "object", "properties": {}, "required": [] } } } ] }, "response": { "content": "How can I assist you today?" }, "metrics": { "latencyMs": 456, "promptTokens": 404, "completionTokens": 7 } } }, { "id": "log-33", "level": 30, "time": 1763987524463, "timestamp": 1763987524463000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket upgrade with trace ID", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "traceId": "8da516b7e485b08a053eeb595e357567", "websocketIndex": 2 } }, { "id": "log-34", "level": 30, "time": 1763987524463, "timestamp": 1763987524463000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket opened", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 2 } }, { "id": "log-35", "level": 30, "time": 1763987524463, "timestamp": 1763987524463000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs BOS message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "voiceSettings": {}, "pronunciationDictionaries": 0, "websocketIndex": 2 } }, { "id": "log-36", "level": 30, "time": 1763987524680, "timestamp": 1763987524680000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs first audio received", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "ttfbMs": 234, "websocketIndex": 0 } }, { "id": "log-37", "level": 30, "time": 1763987524701, "timestamp": 1763987524701000000, "severityText": "INFO", "severityNumber": 9, "body": "Turn latency summary", "attributes": { "category": "latency", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "totalLatencyMs": 1243, "transcriberLatencyMs": 428, "endpointingLatencyMs": 101, "knowledgeBase": null, "model": { "fetchSequenceLatencyMs": 2, "startTokenLatencyMs": 397, "firstOutputTokenLatencyMs": 398, "avgTokenLatencyMs": 8 }, "voice": { "fromTranscriberLatencyMs": 815, "fromModelLatencyMs": 295, "fromRequestLatencyMs": 234 } } }, { "id": "log-38", "level": 30, "time": 1763987524702, "timestamp": 1763987524702000000, "severityText": "INFO", "severityNumber": 9, "body": "Turn latency", "attributes": { "category": "latency", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "totalLatency": 1243, "transcriberLatencyFromUserSpeech": 428, "endpointingLatency": 101, "knowledgeBase": null, "model": { "fetchSequenceLatency": 2, "startTokenLatency": 397, "firstOutputTokenLatency": 398, "avgTokenLatency": 8 }, "voice": { "fromTranscriberLatency": 815, "fromModelLatency": 295, "fromRequestLatency": 234 } } }, { "id": "log-39", "level": 30, "time": 1763987525280, "timestamp": 1763987525280000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "How can I", "confidence": 0.99609375, "numWords": 3, "duration": 810, "latency": -649 } }, { "id": "log-40", "level": 30, "time": 1763987525495, "timestamp": 1763987525495000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket closed", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 0 } }, { "id": "log-41", "level": 30, "time": 1763987525696, "timestamp": 1763987525696000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "user", "transcript": "Please hold", "confidence": 0.9448242, "numWords": 2, "duration": 1500, "latency": -153 } }, { "id": "log-42", "level": 30, "time": 1763987525696, "timestamp": 1763987525696000000, "severityText": "INFO", "severityNumber": 9, "body": "New turn started", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "turnStartTime": "2025-11-24T12:32:05.696Z" } }, { "id": "log-43", "level": 40, "time": 1763987525696, "timestamp": 1763987525696000000, "severityText": "WARN", "severityNumber": 13, "body": "Endpointing timeout 1500ms (rule: `heuristic`)", "attributes": { "category": "endpointing", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12" } }, { "id": "log-44", "level": 30, "time": 1763987526173, "timestamp": 1763987526173000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram final transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "user", "transcript": "Please hold, please.", "confidence": 0.78271484, "numWords": 3, "duration": 1140, "latency": -676 } }, { "id": "log-45", "level": 30, "time": 1763987526173, "timestamp": 1763987526173000000, "severityText": "INFO", "severityNumber": 9, "body": "New turn started", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "turnStartTime": "2025-11-24T12:32:06.173Z" } }, { "id": "log-46", "level": 40, "time": 1763987526174, "timestamp": 1763987526174000000, "severityText": "WARN", "severityNumber": 13, "body": "Endpointing timeout 100ms (rule: `heuristic`)", "attributes": { "category": "endpointing", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12" } }, { "id": "log-47", "level": 30, "time": 1763987526258, "timestamp": 1763987526258000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "How can I assist you today?", "confidence": 1, "numWords": 6, "duration": 1700.000244140625, "latency": -641 } }, { "id": "log-48", "level": 30, "time": 1763987526277, "timestamp": 1763987526277000000, "severityText": "INFO", "severityNumber": 9, "body": "Azure OpenAI HTTP request", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "azure-openai", "model": "gpt-4o-2024-05-13", "request": { "model": "gpt-4o-2024-05-13", "messages": [ { "role": "system", "content": "Your only goal is to directly transfer the call using your call transfer tool" }, { "role": "assistant", "content": "Hello." }, { "role": "user", "content": "Please hold, please." } ], "stream": true, "temperature": 1, "max_tokens": 250, "tools": [ { "type": "function", "function": { "name": "transfer_call_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. Options: +491734276029 (When they want to speak with \"Daniel Navarro Perez\" you will forward)" } }, "required": [ "destination" ] } } }, { "type": "function", "function": { "name": "endCall", "description": "Use this function to end the call. Only use it when following instructions that explicitly ask you to use the endCall function. 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Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. Options: +491734276029 (When they want to speak with \"Daniel Navarro Perez\" you will forward)" } }, "required": [ "destination" ] } } }, { "type": "function", "function": { "name": "endCall", "description": "Use this function to end the call. Only use it when following instructions that explicitly ask you to use the endCall function. 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Sure.", "confidence": 1, "numWords": 7, "duration": 2579.999755859375, "latency": -597.999755859375 } }, { "id": "log-66", "level": 30, "time": 1763987527620, "timestamp": 1763987527620000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket closed", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 1 } }, { "id": "log-67", "level": 30, "time": 1763987528266, "timestamp": 1763987528266000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram final transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "How can I assist you today?", "confidence": 1, "numWords": 6, "duration": 1700.000244140625, "latency": 1367 } }, { "id": "log-68", "level": 30, "time": 1763987528281, "timestamp": 1763987528281000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "Sure. Please hold.", "confidence": 0.9995117, "numWords": 3, "duration": 1220.000244140625, "latency": -438.000244140625 } }, { "id": "log-69", "level": 30, "time": 1763987528700, "timestamp": 1763987528700000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram final transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "Sure. Please hold.", "confidence": 1, "numWords": 3, "duration": 1220.000244140625, "latency": -19.000244140625 } }, { "id": "log-70", "level": 30, "time": 1763987539386, "timestamp": 1763987539386000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket connecting", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "model": "eleven_turbo_v2_5", "sampleRate": 16000, "optimizeStreamingLatency": 3, "enableSsmlParsing": true, "websocketIndex": 4 } }, { "id": "log-71", "level": 30, "time": 1763987539438, "timestamp": 1763987539438000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket closed", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 2 } }, { "id": "log-72", "level": 30, "time": 1763987539465, "timestamp": 1763987539465000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket upgrade with trace ID", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "traceId": "cbb81138a28fea0c86f92302708ca0af", "websocketIndex": 4 } }, { "id": "log-73", "level": 30, "time": 1763987539465, "timestamp": 1763987539465000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket opened", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 4 } }, { "id": "log-74", "level": 30, "time": 1763987539465, "timestamp": 1763987539465000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs BOS message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "voiceSettings": {}, "pronunciationDictionaries": 0, "websocketIndex": 4 } }, { "id": "log-75", "level": 30, "time": 1763987541490, "timestamp": 1763987541490000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket connecting", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "model": "eleven_turbo_v2_5", "sampleRate": 16000, "optimizeStreamingLatency": 3, "enableSsmlParsing": true, "websocketIndex": 5 } }, { "id": "log-76", "level": 30, "time": 1763987541552, "timestamp": 1763987541552000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket closed", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 3 } }, { "id": "log-77", "level": 30, "time": 1763987541591, "timestamp": 1763987541591000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket upgrade with trace ID", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "traceId": "245650d9d4c91250967a6b93daf0fdd1", "websocketIndex": 5 } }, { "id": "log-78", "level": 30, "time": 1763987541591, "timestamp": 1763987541591000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket opened", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 5 } }, { "id": "log-79", "level": 30, "time": 1763987541592, "timestamp": 1763987541592000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs BOS message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "voiceSettings": {}, "pronunciationDictionaries": 0, "websocketIndex": 5 } }, { "id": "log-80", "level": 30, "time": 1763987549253, "timestamp": 1763987549253000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram final transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "user", "transcript": "Hello?", "confidence": 0.842041, "numWords": 1, "duration": 500, "latency": -266 } }, { "id": "log-81", "level": 30, "time": 1763987549253, "timestamp": 1763987549253000000, "severityText": "INFO", "severityNumber": 9, "body": "New turn started", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "turnStartTime": "2025-11-24T12:32:29.253Z" } }, { "id": "log-82", "level": 40, "time": 1763987549254, "timestamp": 1763987549254000000, "severityText": "WARN", "severityNumber": 13, "body": "Endpointing timeout 100ms (rule: `heuristic`)", "attributes": { "category": "endpointing", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12" } }, { "id": "log-83", "level": 30, "time": 1763987549357, "timestamp": 1763987549357000000, "severityText": "INFO", "severityNumber": 9, "body": "Azure OpenAI HTTP request", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "azure-openai", "model": "gpt-4o-2024-11-20", "request": { "model": "gpt-4o-2024-11-20", "messages": [ { "role": "system", "content": "Your only goal is to directly transfer the call using your call transfer tool" }, { "role": "assistant", "content": "Hello. How can I assist you today?" }, { "role": "user", "content": "Please hold, please." }, { "role": "assistant", "content": "Sure. Please hold." }, { "role": "user", "content": "Hello?" } ], "stream": true, "temperature": 1, "max_tokens": 250, "tools": [ { "type": "function", "function": { "name": "transfer_call_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. Options: +491734276029 (When they want to speak with \"Daniel Navarro Perez\" you will forward)" } }, "required": [ "destination" ] } } }, { "type": "function", "function": { "name": "endCall", "description": "Use this function to end the call. Only use it when following instructions that explicitly ask you to use the endCall function. DO NOT call this function unless you are instructed to do so.", "parameters": { "type": "object", "properties": {}, "required": [] } } } ] } } }, { "id": "log-84", "level": 30, "time": 1763987549747, "timestamp": 1763987549747000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket connecting", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "model": "eleven_turbo_v2_5", "sampleRate": 16000, "optimizeStreamingLatency": 3, "enableSsmlParsing": true, "websocketIndex": 6 } }, { "id": "log-85", "level": 30, "time": 1763987549748, "timestamp": 1763987549748000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": "Hello" } }, { "id": "log-86", "level": 30, "time": 1763987549748, "timestamp": 1763987549748000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": "!" } }, { "id": "log-87", "level": 30, "time": 1763987549753, "timestamp": 1763987549753000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " How" } }, { "id": "log-88", "level": 30, "time": 1763987549761, "timestamp": 1763987549761000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " can" } }, { "id": "log-89", "level": 30, "time": 1763987549763, "timestamp": 1763987549763000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " I" } }, { "id": "log-90", "level": 30, "time": 1763987549771, "timestamp": 1763987549771000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " assist" } }, { "id": "log-91", "level": 30, "time": 1763987549773, "timestamp": 1763987549773000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " you" } }, { "id": "log-92", "level": 30, "time": 1763987549775, "timestamp": 1763987549775000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": "?" } }, { "id": "log-93", "level": 30, "time": 1763987549793, "timestamp": 1763987549793000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs text message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "textLength": 28, "text": "Hello! How can I assist you?", "flush": false, "tryTriggerGeneration": true, "websocketIndex": 4 } }, { "id": "log-94", "level": 30, "time": 1763987549793, "timestamp": 1763987549793000000, "severityText": "INFO", "severityNumber": 9, "body": "Voice input", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "input": "Hello! How can I assist you?" } }, { "id": "log-95", "level": 30, "time": 1763987549794, "timestamp": 1763987549794000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs EOS message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 4 } }, { "id": "log-96", "level": 30, "time": 1763987549794, "timestamp": 1763987549794000000, "severityText": "INFO", "severityNumber": 9, "body": "Azure OpenAI HTTP response", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "azure-openai", "model": "gpt-4o-2024-11-20", "request": { "model": "gpt-4o-2024-11-20", "messages": [ { "role": "system", "content": "Your only goal is to directly transfer the call using your call transfer tool" }, { "role": "assistant", "content": "Hello. How can I assist you today?" }, { "role": "user", "content": "Please hold, please." }, { "role": "assistant", "content": "Sure. Please hold." }, { "role": "user", "content": "Hello?" } ], "stream": true, "temperature": 1, "max_tokens": 250, "tools": [ { "type": "function", "function": { "name": "transfer_call_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. Options: +491734276029 (When they want to speak with \"Daniel Navarro Perez\" you will forward)" } }, "required": [ "destination" ] } } }, { "type": "function", "function": { "name": "endCall", "description": "Use this function to end the call. Only use it when following instructions that explicitly ask you to use the endCall function. DO NOT call this function unless you are instructed to do so.", "parameters": { "type": "object", "properties": {}, "required": [] } } } ] }, "response": { "content": "Hello! How can I assist you?" }, "metrics": { "latencyMs": 437, "promptTokens": 424, "completionTokens": 8 } } }, { "id": "log-97", "level": 30, "time": 1763987549834, "timestamp": 1763987549834000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket upgrade with trace ID", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "traceId": "557df2c78b21118af85584a914fea7a7", "websocketIndex": 6 } }, { "id": "log-98", "level": 30, "time": 1763987549834, "timestamp": 1763987549834000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket opened", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 6 } }, { "id": "log-99", "level": 30, "time": 1763987549835, "timestamp": 1763987549835000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs BOS message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "voiceSettings": {}, "pronunciationDictionaries": 0, "websocketIndex": 6 } }, { "id": "log-100", "level": 30, "time": 1763987550044, "timestamp": 1763987550044000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs first audio received", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "ttfbMs": 251, "websocketIndex": 4 } }, { "id": "log-101", "level": 30, "time": 1763987550048, "timestamp": 1763987550048000000, "severityText": "INFO", "severityNumber": 9, "body": "Turn latency summary", "attributes": { "category": "latency", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "totalLatencyMs": 989, "transcriberLatencyMs": 195, "endpointingLatencyMs": 101, "knowledgeBase": null, "model": { "fetchSequenceLatencyMs": 2, "startTokenLatencyMs": 393, "firstOutputTokenLatencyMs": 394, "avgTokenLatencyMs": 5 }, "voice": { "fromTranscriberLatencyMs": 794, "fromModelLatencyMs": 296, "fromRequestLatencyMs": 251 } } }, { "id": "log-102", "level": 30, "time": 1763987550048, "timestamp": 1763987550048000000, "severityText": "INFO", "severityNumber": 9, "body": "Turn latency", "attributes": { "category": "latency", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "totalLatency": 989, "transcriberLatencyFromUserSpeech": 195, "endpointingLatency": 101, "knowledgeBase": null, "model": { "fetchSequenceLatency": 2, "startTokenLatency": 393, "firstOutputTokenLatency": 394, "avgTokenLatency": 5 }, "voice": { "fromTranscriberLatency": 794, "fromModelLatency": 296, "fromRequestLatency": 251 } } }, { "id": "log-103", "level": 30, "time": 1763987550698, "timestamp": 1763987550698000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "Hello. How can", "confidence": 0.9902344, "numWords": 3, "duration": 770, "latency": -671 } }, { "id": "log-104", "level": 30, "time": 1763987550858, "timestamp": 1763987550858000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket closed", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 4 } }, { "id": "log-105", "level": 30, "time": 1763987551697, "timestamp": 1763987551697000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "Hello. How can I assist you?", "confidence": 1, "numWords": 6, "duration": 1620, "latency": -603 } }, { "id": "log-106", "level": 30, "time": 1763987551779, "timestamp": 1763987551779000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram final transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "Hello. How can I assist you?", "confidence": 1, "numWords": 6, "duration": 1700, "latency": -520 } }, { "id": "log-107", "level": 30, "time": 1763987552897, "timestamp": 1763987552897000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "user", "transcript": "Can you please forward", "confidence": 1, "numWords": 4, "duration": 850, "latency": -672 } }, { "id": "log-108", "level": 30, "time": 1763987552897, "timestamp": 1763987552897000000, "severityText": "INFO", "severityNumber": 9, "body": "New turn started", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "turnStartTime": "2025-11-24T12:32:32.897Z" } }, { "id": "log-109", "level": 40, "time": 1763987552898, "timestamp": 1763987552898000000, "severityText": "WARN", "severityNumber": 13, "body": "Endpointing timeout 1500ms (rule: `heuristic`)", "attributes": { "category": "endpointing", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12" } }, { "id": "log-110", "level": 30, "time": 1763987553331, "timestamp": 1763987553331000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram final transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "user", "transcript": "Can you please forward me", "confidence": 1, "numWords": 5, "duration": 1300, "latency": -688 } }, { "id": "log-111", "level": 30, "time": 1763987553332, "timestamp": 1763987553332000000, "severityText": "INFO", "severityNumber": 9, "body": "New turn started", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "turnStartTime": "2025-11-24T12:32:33.332Z" } }, { "id": "log-112", "level": 40, "time": 1763987553332, "timestamp": 1763987553332000000, "severityText": "WARN", "severityNumber": 13, "body": "Endpointing timeout 1500ms (rule: `heuristic`)", "attributes": { "category": "endpointing", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12" } }, { "id": "log-113", "level": 30, "time": 1763987554836, "timestamp": 1763987554836000000, "severityText": "INFO", "severityNumber": 9, "body": "Azure OpenAI HTTP request", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "azure-openai", "model": "gpt-4o-2024-11-20", "request": { "model": "gpt-4o-2024-11-20", "messages": [ { "role": "system", "content": "Your only goal is to directly transfer the call using your call transfer tool" }, { "role": "assistant", "content": "Hello. How can I assist you today?" }, { "role": "user", "content": "Please hold, please." }, { "role": "assistant", "content": "Sure. Please hold." }, { "role": "user", "content": "Hello?" }, { "role": "assistant", "content": "Hello. How can I assist you?" }, { "role": "user", "content": "Can you please forward me" } ], "stream": true, "temperature": 1, "max_tokens": 250, "tools": [ { "type": "function", "function": { "name": "transfer_call_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. 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How can I assist you today?" }, { "role": "user", "content": "Please hold, please." }, { "role": "assistant", "content": "Sure. Please hold." }, { "role": "user", "content": "Hello?" }, { "role": "assistant", "content": "Hello. How can I assist you?" }, { "role": "user", "content": "Can you please forward me" } ], "stream": true, "temperature": 1, "max_tokens": 250, "tools": [ { "type": "function", "function": { "name": "transfer_call_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. 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1763987560333000000, "severityText": "INFO", "severityNumber": 9, "body": "New turn started", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "turnStartTime": "2025-11-24T12:32:40.333Z" } }, { "id": "log-148", "level": 40, "time": 1763987560333, "timestamp": 1763987560333000000, "severityText": "WARN", "severityNumber": 13, "body": "Endpointing timeout 1500ms (rule: `heuristic`)", "attributes": { "category": "endpointing", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12" } }, { "id": "log-149", "level": 30, "time": 1763987562522, "timestamp": 1763987562522000000, "severityText": "INFO", "severityNumber": 9, "body": "Azure OpenAI HTTP request", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "azure-openai", "model": "gpt-4o-2024-05-13", "request": { "model": "gpt-4o-2024-05-13", "messages": [ { "role": "system", "content": "Your only goal is to directly transfer the call using your call transfer tool" }, { "role": "assistant", "content": "Hello. How can I assist you today?" }, { "role": "user", "content": "Please hold, please." }, { "role": "assistant", "content": "Sure. Please hold." }, { "role": "user", "content": "Hello?" }, { "role": "assistant", "content": "Hello. How can I assist you?" }, { "role": "user", "content": "Can you please forward me" }, { "role": "assistant", "content": "Could you confirm the name of the person you'd like me to forward you to?" }, { "role": "user", "content": "Tanya," } ], "stream": true, "temperature": 1, "max_tokens": 250, "tools": [ { "type": "function", "function": { "name": "transfer_call_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. Options: +491734276029 (When they want to speak with \"Daniel Navarro Perez\" you will forward)" } }, "required": [ "destination" ] } } }, { "type": "function", "function": { "name": "endCall", "description": "Use this function to end the call. Only use it when following instructions that explicitly ask you to use the endCall function. 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"severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " transfer" } }, { "id": "log-159", "level": 30, "time": 1763987563037, "timestamp": 1763987563037000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " calls" } }, { "id": "log-160", "level": 30, "time": 1763987563044, "timestamp": 1763987563044000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " to" } }, { "id": "log-161", "level": 30, "time": 1763987563050, "timestamp": 1763987563050000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " Daniel" } }, { "id": "log-162", "level": 30, "time": 1763987563058, "timestamp": 1763987563058000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " Navarro" } }, { "id": "log-163", "level": 30, "time": 1763987563066, "timestamp": 1763987563066000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": " Perez" } }, { "id": "log-164", "level": 30, "time": 1763987563072, "timestamp": 1763987563072000000, "severityText": "INFO", "severityNumber": 9, "body": "Model output", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "output": "." } }, { "id": "log-165", "level": 30, "time": 1763987563085, "timestamp": 1763987563085000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket upgrade with trace ID", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "traceId": "6370a80c95d4fc0a223a9b91fa910d40", "websocketIndex": 8 } }, { "id": "log-166", "level": 30, "time": 1763987563085, "timestamp": 1763987563085000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket opened", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 8 } }, { "id": "log-167", "level": 30, "time": 1763987563085, "timestamp": 1763987563085000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs BOS message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "voiceSettings": {}, "pronunciationDictionaries": 0, "websocketIndex": 8 } }, { "id": "log-168", "level": 30, "time": 1763987563087, "timestamp": 1763987563087000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs text message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "textLength": 65, "text": "I am sorry but I can only transfer calls to Daniel Navarro Perez.", "flush": false, "tryTriggerGeneration": true, "websocketIndex": 6 } }, { "id": "log-169", "level": 30, "time": 1763987563087, "timestamp": 1763987563087000000, "severityText": "INFO", "severityNumber": 9, "body": "Voice input", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "input": "I am sorry but I can only transfer calls to Daniel Navarro Perez." } }, { "id": "log-170", "level": 30, "time": 1763987563087, "timestamp": 1763987563087000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs EOS message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 6 } }, { "id": "log-171", "level": 30, "time": 1763987563087, "timestamp": 1763987563087000000, "severityText": "INFO", "severityNumber": 9, "body": "Azure OpenAI HTTP response", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": 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How can I assist you today?" }, { "role": "user", "content": "Please hold, please." }, { "role": "assistant", "content": "Sure. Please hold." }, { "role": "user", "content": "Hello?" }, { "role": "assistant", "content": "Hello. How can I assist you?" }, { "role": "user", "content": "Can you please forward me" }, { "role": "assistant", "content": "Could you confirm the name of the person you'd like me to forward you to?" }, { "role": "user", "content": "Tanya," } ], "stream": true, "temperature": 1, "max_tokens": 250, "tools": [ { "type": "function", "function": { "name": "transfer_call_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. Options: +491734276029 (When they want to speak with \"Daniel Navarro Perez\" you will forward)" } }, "required": [ "destination" ] } } }, { "type": "function", "function": { "name": "endCall", "description": "Use this function to end the call. Only use it when following instructions that explicitly ask you to use the endCall function. DO NOT call this function unless you are instructed to do so.", "parameters": { "type": "object", "properties": {}, "required": [] } } } ] }, "response": { "content": "I am sorry but I can only transfer calls to Daniel Navarro Perez." }, "metrics": { "latencyMs": 565, "promptTokens": 463, "completionTokens": 14 } } }, { "id": "log-172", "level": 30, "time": 1763987563346, "timestamp": 1763987563346000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs first audio received", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "ttfbMs": 259, "websocketIndex": 6 } }, { "id": "log-173", "level": 30, "time": 1763987563374, "timestamp": 1763987563374000000, "severityText": "INFO", "severityNumber": 9, "body": "Turn latency summary", "attributes": { "category": "latency", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "totalLatencyMs": 3041, "transcriberLatencyMs": 0, "endpointingLatencyMs": 2185, "knowledgeBase": null, "model": { "fetchSequenceLatencyMs": 3, "startTokenLatencyMs": 479, "firstOutputTokenLatencyMs": 480, "avgTokenLatencyMs": 7 }, "voice": { "fromTranscriberLatencyMs": 3041, "fromModelLatencyMs": 348, "fromRequestLatencyMs": 259 } } }, { "id": "log-174", "level": 30, "time": 1763987563375, "timestamp": 1763987563375000000, "severityText": "INFO", "severityNumber": 9, "body": "Turn latency", "attributes": { "category": "latency", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "totalLatency": 3041, "transcriberLatencyFromUserSpeech": 0, "endpointingLatency": 2185, "knowledgeBase": null, "model": { "fetchSequenceLatency": 3, "startTokenLatency": 479, "firstOutputTokenLatency": 480, "avgTokenLatency": 7 }, "voice": { "fromTranscriberLatency": 3041, "fromModelLatency": 348, "fromRequestLatency": 259 } } }, { "id": "log-175", "level": 30, "time": 1763987564374, "timestamp": 1763987564374000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "Am sorry, but I can only", "confidence": 0.99902344, "numWords": 6, "duration": 920, "latency": -676 } }, { "id": "log-176", "level": 30, "time": 1763987564383, "timestamp": 1763987564383000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket closed", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 6 } }, { "id": "log-177", "level": 30, "time": 1763987565382, "timestamp": 1763987565382000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "Am sorry, but I can only transfer calls to", "confidence": 1, "numWords": 9, "duration": 1920, "latency": -667 } }, { "id": "log-178", "level": 30, "time": 1763987566386, "timestamp": 1763987566386000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "Am sorry, but I can only transfer calls to Daniel Navarro Perez.", "confidence": 1, "numWords": 12, "duration": 2920, "latency": -663 } }, { "id": "log-179", "level": 30, "time": 1763987566551, "timestamp": 1763987566551000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram final transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "Am sorry, but I can only transfer calls to Daniel Navarro Perez.", "confidence": 1, "numWords": 12, "duration": 2980, "latency": -558 } }, { "id": "log-180", "level": 30, "time": 1763987567905, "timestamp": 1763987567905000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "user", "transcript": "That's what I'm saying.", "confidence": 0.9995117, "numWords": 4, "duration": 970, "latency": -684 } }, { "id": "log-181", "level": 30, "time": 1763987567905, "timestamp": 1763987567905000000, "severityText": "INFO", "severityNumber": 9, "body": "New turn started", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "turnStartTime": "2025-11-24T12:32:47.905Z" } }, { "id": "log-182", "level": 40, "time": 1763987567906, "timestamp": 1763987567906000000, "severityText": "WARN", "severityNumber": 13, "body": "Endpointing timeout 100ms (rule: `heuristic`)", "attributes": { "category": "endpointing", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12" } }, { "id": "log-183", "level": 30, "time": 1763987568009, "timestamp": 1763987568009000000, "severityText": "INFO", "severityNumber": 9, "body": "Azure OpenAI HTTP request", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "azure-openai", "model": "gpt-4o-2024-11-20", "request": { "model": "gpt-4o-2024-11-20", "messages": [ { "role": "system", "content": "Your only goal is to directly transfer the call using your call transfer tool" }, { "role": "assistant", "content": "Hello. How can I assist you today?" }, { "role": "user", "content": "Please hold, please." }, { "role": "assistant", "content": "Sure. Please hold." }, { "role": "user", "content": "Hello?" }, { "role": "assistant", "content": "Hello. How can I assist you?" }, { "role": "user", "content": "Can you please forward me" }, { "role": "assistant", "content": "Could you confirm the name of the person you'd like me to forward you to? Am sorry, but I can only transfer calls to Daniel Navarro Perez." }, { "role": "user", "content": "That's what I'm saying." } ], "stream": true, "temperature": 1, "max_tokens": 250, "tools": [ { "type": "function", "function": { "name": "transfer_call_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. Options: +491734276029 (When they want to speak with \"Daniel Navarro Perez\" you will forward)" } }, "required": [ "destination" ] } } }, { "type": "function", "function": { "name": "endCall", "description": "Use this function to end the call. Only use it when following instructions that explicitly ask you to use the endCall function. DO NOT call this function unless you are instructed to do so.", "parameters": { "type": "object", "properties": {}, "required": [] } } } ] } } }, { "id": "log-184", "level": 30, "time": 1763987568095, "timestamp": 1763987568095000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram final transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "user", "transcript": "That's what I'm saying.", "confidence": 1, "numWords": 4, "duration": 1150, "latency": -674 } }, { "id": "log-185", "level": 30, "time": 1763987568525, "timestamp": 1763987568525000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket connecting", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "model": "eleven_turbo_v2_5", "sampleRate": 16000, "optimizeStreamingLatency": 3, "enableSsmlParsing": true, "websocketIndex": 9 } }, { "id": "log-186", "level": 30, "time": 1763987568577, "timestamp": 1763987568577000000, "severityText": "INFO", "severityNumber": 9, "body": "Model called tool", "attributes": { "category": "tool", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "id": "call_wKr0S7nfXPPol0dIY5wsDJti", "type": "function", "function": { "name": "transfer_call_tool", "arguments": "{\"destination\":\"+491734276029\"}" } } }, { "id": "log-187", "level": 30, "time": 1763987568586, "timestamp": 1763987568586000000, "severityText": "INFO", "severityNumber": 9, "body": "Azure OpenAI HTTP response", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "azure-openai", "model": "gpt-4o-2024-11-20", "request": { "model": "gpt-4o-2024-11-20", "messages": [ { "role": "system", "content": "Your only goal is to directly transfer the call using your call transfer tool" }, { "role": "assistant", "content": "Hello. How can I assist you today?" }, { "role": "user", "content": "Please hold, please." }, { "role": "assistant", "content": "Sure. Please hold." }, { "role": "user", "content": "Hello?" }, { "role": "assistant", "content": "Hello. How can I assist you?" }, { "role": "user", "content": "Can you please forward me" }, { "role": "assistant", "content": "Could you confirm the name of the person you'd like me to forward you to? Am sorry, but I can only transfer calls to Daniel Navarro Perez." }, { "role": "user", "content": "That's what I'm saying." } ], "stream": true, "temperature": 1, "max_tokens": 250, "tools": [ { "type": "function", "function": { "name": "transfer_call_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transfer_call_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. +491734276029. When: When they want to speak with \"Daniel Navarro Perez\" you will forward", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+491734276029" ], "description": "The destination to transfer the call to. Options: +491734276029 (When they want to speak with \"Daniel Navarro Perez\" you will forward)" } }, "required": [ "destination" ] } } }, { "type": "function", "function": { "name": "endCall", "description": "Use this function to end the call. Only use it when following instructions that explicitly ask you to use the endCall function. DO NOT call this function unless you are instructed to do so.", "parameters": { "type": "object", "properties": {}, "required": [] } } } ] }, "response": { "content": "" }, "metrics": { "latencyMs": 577, "promptTokens": 490, "completionTokens": 0 } } }, { "id": "log-188", "level": 30, "time": 1763987568596, "timestamp": 1763987568596000000, "severityText": "INFO", "severityNumber": 9, "body": "Voice input", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "text": "Einen Moment, ich werde Sie weiterleiten." } }, { "id": "log-189", "level": 30, "time": 1763987568661, "timestamp": 1763987568661000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket upgrade with trace ID", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "traceId": "61b4d1b99d4a9136070b1c7bf5bbb191", "websocketIndex": 9 } }, { "id": "log-190", "level": 30, "time": 1763987568661, "timestamp": 1763987568661000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket opened", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 9 } }, { "id": "log-191", "level": 30, "time": 1763987568661, "timestamp": 1763987568661000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs BOS message sent", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "voiceSettings": {}, "pronunciationDictionaries": 0, "websocketIndex": 9 } }, { "id": "log-192", "level": 30, "time": 1763987568665, "timestamp": 1763987568665000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket closed", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 7 } }, { "id": "log-193", "level": 30, "time": 1763987568993, "timestamp": 1763987568993000000, "severityText": "INFO", "severityNumber": 9, "body": "Turn latency summary", "attributes": { "category": "latency", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "totalLatencyMs": 1135, "transcriberLatencyMs": 47, "endpointingLatencyMs": 100, "knowledgeBase": null, "model": { "fetchSequenceLatencyMs": 3, "startTokenLatencyMs": 520, "firstOutputTokenLatencyMs": 0, "avgTokenLatencyMs": 0 }, "voice": { "fromTranscriberLatencyMs": 1088, "fromModelLatencyMs": 0, "fromRequestLatencyMs": 0 } } }, { "id": "log-194", "level": 30, "time": 1763987568994, "timestamp": 1763987568994000000, "severityText": "INFO", "severityNumber": 9, "body": "Turn latency", "attributes": { "category": "latency", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "totalLatency": 1135, "transcriberLatencyFromUserSpeech": 47, "endpointingLatency": 100, "knowledgeBase": null, "model": { "fetchSequenceLatency": 3, "startTokenLatency": 520, "firstOutputTokenLatency": 0, "avgTokenLatency": 0 }, "voice": { "fromTranscriberLatency": 1088, "fromModelLatency": 0, "fromRequestLatency": 0 } } }, { "id": "log-195", "level": 30, "time": 1763987569505, "timestamp": 1763987569505000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram partial transcript", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "channel": "assistant", "transcript": "I am in", "confidence": 0.51416016, "numWords": 3, "duration": 3000, "latency": -684 } }, { "id": "log-196", "level": 30, "time": 1763987570811, "timestamp": 1763987570811000000, "severityText": "INFO", "severityNumber": 9, "body": "Tool calls finished", "attributes": { "category": "tool", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "runDurationMs": 2, "totalResults": 1, "errorsCount": 0, "results": [ { "name": "transfer_call_tool", "toolCallId": "call_wKr0S7nfXPPol0dIY5wsDJti", "type": "transferCall", "result": "Transfer initiated." } ] } }, { "id": "log-197", "level": 30, "time": 1763987573541, "timestamp": 1763987573541000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram stream cleanup", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram" } }, { "id": "log-198", "level": 30, "time": 1763987573541, "timestamp": 1763987573541000000, "severityText": "INFO", "severityNumber": 9, "body": "Deepgram WebSocket cleaning up", "attributes": { "category": "transcriber", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram" } }, { "id": "log-199", "level": 30, "time": 1763987573541, "timestamp": 1763987573541000000, "severityText": "INFO", "severityNumber": 9, "body": "Transcriber WebSocket status changed", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "deepgram", "status": "closed" } }, { "id": "log-200", "level": 30, "time": 1763987573542, "timestamp": 1763987573542000000, "severityText": "INFO", "severityNumber": 9, "body": "New turn started", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "turnStartTime": "2025-11-24T12:32:53.542Z" } }, { "id": "log-201", "level": 30, "time": 1763987573547, "timestamp": 1763987573547000000, "severityText": "INFO", "severityNumber": 9, "body": "Analysis Summary request", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "google", "model": "gemini-2.5-flash", "request": { "messages": [ { "role": "system", "message": "You are an expert note-taker. You will be given a transcript of a call. Summarize the call in 2-3 sentences. DO NOT return anything except the summary.", "time": 1763987573547, "secondsFromStart": 0 }, { "role": "user", "message": "Here is the transcript:\n\nAI: Hello. How can I assist you today?\nUser: Please hold, please.\nAI: Sure. Please hold.\nUser: Hello?\nAI: Hello. How can I assist you?\nUser: Can you please forward me\nAI: Could you confirm the name of the person you'd like me to forward you to? Am sorry, but I can only transfer calls to Daniel Navarro Perez. I am in\nUser: That's what I'm saying.\n\n\n. Here is the ended reason of the call:\n\ncall.in-progress.error-transfer-failed\n\n", "time": 1763987573547, "secondsFromStart": 0, "endTime": 1763987573547 } ], "systemPrompt": "Your only goal is to directly transfer the call using your call transfer tool", "timeoutSeconds": 5, "useAssistantLlm": false }, "metrics": { "requestStartTime": 1763987573547 } } }, { "id": "log-202", "level": 30, "time": 1763987573547, "timestamp": 1763987573547000000, "severityText": "INFO", "severityNumber": 9, "body": "Google GenerateContent request", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "google", "model": "gemini-2.5-flash", "request": { "contents": [ { "role": "user", "parts": [ { "text": "Here is the transcript:\n\nAI: Hello. How can I assist you today?\nUser: Please hold, please.\nAI: Sure. Please hold.\nUser: Hello?\nAI: Hello. How can I assist you?\nUser: Can you please forward me\nAI: Could you confirm the name of the person you'd like me to forward you to? Am sorry, but I can only transfer calls to Daniel Navarro Perez. I am in\nUser: That's what I'm saying.\n\n\n. Here is the ended reason of the call:\n\ncall.in-progress.error-transfer-failed\n\n" } ] } ], "system": "You are an expert note-taker. You will be given a transcript of a call. Summarize the call in 2-3 sentences. DO NOT return anything except the summary.", "temperature": 0, "maxOutputTokens": 2000, "thinkingConfig": { "thinkingBudget": 256 }, "responseMimeType": "text/plain" }, "metrics": { "requestStartTime": 1763987573547 } } }, { "id": "log-203", "level": 30, "time": 1763987573552, "timestamp": 1763987573552000000, "severityText": "INFO", "severityNumber": 9, "body": "Analysis SuccessEvaluation request", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "google", "model": "gemini-2.5-flash", "request": { "messages": [ { "role": "system", "message": "You are an expert call evaluator. You will be given a transcript of a call and the system prompt of the AI participant. Determine if the call was successful based on the objectives inferred from the system prompt. DO NOT return anything except the result.\n\nRubric: PassFail (A simple 'true' if call passed, 'false' if not.). Only respond with the evaluation result.", "time": 1763987573552, "secondsFromStart": 0 }, { "role": "user", "message": "Here is the transcript of the call:\n\nAI: Hello. How can I assist you today?\nUser: Please hold, please.\nAI: Sure. Please hold.\nUser: Hello?\nAI: Hello. How can I assist you?\nUser: Can you please forward me\nAI: Could you confirm the name of the person you'd like me to forward you to? Am sorry, but I can only transfer calls to Daniel Navarro Perez. I am in\nUser: That's what I'm saying.\n\n\n. Here is the ended reason of the call:\n\ncall.in-progress.error-transfer-failed\n\n", "time": 1763987573552, "secondsFromStart": 0, "endTime": 1763987573552 }, { "role": "user", "message": "Here was the system prompt of the call:\n\nYour only goal is to directly transfer the call using your call transfer tool\n\n", "time": 1763987573552, "secondsFromStart": 0, "endTime": 1763987573552 } ], "systemPrompt": "Your only goal is to directly transfer the call using your call transfer tool", "timeoutSeconds": 5, "useAssistantLlm": false, "responseFormat": { "type": "json_schema", "json_schema": { "name": "successEvaluation", "schema": { "type": "object", "properties": { "successEvaluation": { "type": "boolean", "description": "A simple \"true\" if call passed, \"false\" if not." } } } } } }, "metrics": { "requestStartTime": 1763987573552 } } }, { "id": "log-204", "level": 30, "time": 1763987573552, "timestamp": 1763987573552000000, "severityText": "INFO", "severityNumber": 9, "body": "Google GenerateContent request", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "google", "model": "gemini-2.5-flash", "request": { "contents": [ { "role": "user", "parts": [ { "text": "Here is the transcript of the call:\n\nAI: Hello. How can I assist you today?\nUser: Please hold, please.\nAI: Sure. Please hold.\nUser: Hello?\nAI: Hello. How can I assist you?\nUser: Can you please forward me\nAI: Could you confirm the name of the person you'd like me to forward you to? Am sorry, but I can only transfer calls to Daniel Navarro Perez. I am in\nUser: That's what I'm saying.\n\n\n. Here is the ended reason of the call:\n\ncall.in-progress.error-transfer-failed\n\n" } ] }, { "role": "user", "parts": [ { "text": "Here was the system prompt of the call:\n\nYour only goal is to directly transfer the call using your call transfer tool\n\n" } ] } ], "system": "You are an expert call evaluator. You will be given a transcript of a call and the system prompt of the AI participant. Determine if the call was successful based on the objectives inferred from the system prompt. DO NOT return anything except the result.\n\nRubric: PassFail (A simple 'true' if call passed, 'false' if not.). Only respond with the evaluation result.", "temperature": 0, "maxOutputTokens": 2000, "thinkingConfig": { "thinkingBudget": 256 }, "responseMimeType": "application/json", "responseSchema": { "type": "object", "properties": { "successEvaluation": { "type": "boolean", "description": "A simple \"true\" if call passed, \"false\" if not." } } } }, "metrics": { "requestStartTime": 1763987573552 } } }, { "id": "log-205", "level": 30, "time": 1763987573603, "timestamp": 1763987573603000000, "severityText": "INFO", "severityNumber": 9, "body": "ElevenLabs WebSocket closed", "attributes": { "category": "voice", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "elevenlabs", "voiceId": "dN8hviqdNrAsEcL57yFj", "websocketIndex": 8 } }, { "id": "log-206", "level": 30, "time": 1763987574916, "timestamp": 1763987574916000000, "severityText": "INFO", "severityNumber": 9, "body": "Google GenerateContent response", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "google", "model": "gemini-2.5-flash", "response": { "content": "{\"successEvaluation\": false}", "usage": { "promptTokenCount": 256, "candidatesTokenCount": 6 } }, "metrics": { "latencyMs": 1364, "promptTokens": 256, "completionTokens": 6 } } }, { "id": "log-207", "level": 30, "time": 1763987574916, "timestamp": 1763987574916000000, "severityText": "INFO", "severityNumber": 9, "body": "Analysis SuccessEvaluation response", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "google", "model": "gemini-2.5-flash", "response": { "successEvaluation": "false" }, "metrics": { "latencyMs": 1364, "promptTokens": 256, "completionTokens": 6 } } }, { "id": "log-208", "level": 30, "time": 1763987575383, "timestamp": 1763987575383000000, "severityText": "INFO", "severityNumber": 9, "body": "Analysis Summary response", "attributes": { "category": "system", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "google", "model": "gemini-2.5-flash", "response": { "summary": "The user requested to be forwarded to someone, and the AI confirmed it could only transfer to Daniel Navarro Perez. The user affirmed this was their intended recipient, but the call ultimately ended due to a transfer failure." }, "metrics": { "latencyMs": 1836, "promptTokens": 168, "completionTokens": 42 } } }, { "id": "log-209", "level": 30, "time": 1763987575383, "timestamp": 1763987575383000000, "severityText": "INFO", "severityNumber": 9, "body": "Google GenerateContent response", "attributes": { "category": "model", "callId": "019ab5d9-7ce2-755b-a0ef-8dea4bb7a1fb", "orgId": "117c82dd-62c3-421e-9e72-2a31d32a1a12", "provider": "google", "model": "gemini-2.5-flash", "response": { "content": "The user requested to be forwarded to someone, and the AI confirmed it could only transfer to Daniel Navarro Perez. The user affirmed this was their intended recipient, but the call ultimately ended due to a transfer failure.", "usage": { "promptTokenCount": 168, "candidatesTokenCount": 42 } }, "metrics": { "latencyMs": 1836, "promptTokens": 168, "completionTokens": 42 } } } ]