Hi team,

I hope you are well.

I am having serious issues with the native gohighlevel integration.

Initially when booking times it would incorrectly send info to gohighlevel. For instance - booking for tuesday 22nd July at 2pm - vapi would respond saying yes this is available and then send Wednesday 23rd July at 2pm to gohighlevel and book it in.

Now whenever I request a time on the agent, it's refusing all times and saying there is no availability on any days.

Here are the logs for the call:

No availability at all when in fact there is availability:
  {
    "role": "assistant",
    "content": "Thank you for calling Asana-Asset Management. My name is Andrew, how can I help?"
  },
  {
    "role": "user",
    "content": "book slot"
  },
  {
    "role": "assistant",
    "content": "Great! To get started, could you please tell me your full name?"
  },
  {
    "role": "user",
    "content": "davide mix"
  },
  {
    "role": "assistant",
    "tool_calls": [
      {
        "id": "call_s6ynIml6B5Dlu7LhQSDTboUd",
        "type": "function",
        "function": {
          "name": "get_duplicate_contact",
          "arguments": "{\"phone\": \"\"}"
        }
      }
    ]
  },
  {
    "role": "tool",
    "content": "{\n  \"error\": \"MCP error -32602: MCP error -32602: Invalid arguments for tool get_duplicate_contact: [\\n  {\\n    \\\"validation\\\": \\\"regex\\\",\\n    \\\"code\\\": \\\"invalid_string\\\",\\n    \\\"message\\\": \\\"Invalid\\\",\\n    \\\"path\\\": [\\n      \\\"phone\\\"\\n    ]\\n  }\\n]\"\n}",
    "tool_call_id": "call_s6ynIml6B5Dlu7LhQSDTboUd"
  },
  {
    "role": "assistant",
    "content": "It seems I need your phone number to check for existing contacts. Please provide your phone number so I can proceed."
  },
  {
    "role": "user",
    "content": "+447576473382"
  },
  {
    "role": "assistant",
    "tool_calls": [
      {
        "id": "call_kGFVe1Ht7aYXgB7YFJxM2knb",
        "type": "function",
        "function": {
          "name": "get_duplicate_contact",
          "arguments": "{\"phone\": \"+447576473382\"}"
        }
      }
    ]
  },
  {
    "role": "tool",
    "content": "[\n  {\n    \"type\": \"text\",\n    \"text\": \"{\\\"contact\\\":null,\\\"traceId\\\":\\\"11574167-bbdf-4534-99e2-5043dd425742\\\"}\"\n  }\n]",
    "tool_call_id": "call_kGFVe1Ht7aYXgB7YFJxM2knb"
  },
  {
    "role": "assistant",
    "tool_calls": [
      {
        "id": "call_TekQkXezXUzfY2l7eB1dnGvU",
        "type": "function",
        "function": {
          "name": "create_contact",
          "arguments": "{\"name\": \"davide mix\", \"phone\": \"+447576473382\"}"
        }
      }
    ]
  },
  {
    "role": "tool",
    "content": "[\n  {\n    \"type\": \"text\",\n    \"text\": \"{\\\"new\\\":true,\\\"contact\\\":{\\\"id\\\":\\\"USwXhWA2fuUfIJPDiBPp\\\",\\\"dateAdded\\\":\\\"2025-07-18T11:25:18.594Z\\\",\\\"dateUpdated\\\":\\\"2025-07-18T11:25:18.594Z\\\",\\\"deleted\\\":false,\\\"tags\\\":[],\\\"type\\\":\\\"lead\\\",\\\"customFields\\\":[],\\\"locationId\\\":\\\"Lb82HIej9r5TJqUWQghx\\\",\\\"firstName\\\":\\\"davide\\\",\\\"firstNameLowerCase\\\":\\\"davide\\\",\\\"fullNameLowerCase\\\":\\\"davide mix\\\",\\\"lastName\\\":\\\"mix\\\",\\\"lastNameLowerCase\\\":\\\"mix\\\",\\\"phone\\\":\\\"+447576473382\\\",\\\"country\\\":\\\"GB\\\",\\\"createdBy\\\":{\\\"source\\\":\\\"INTEGRATION\\\",\\\"channel\\\":\\\"OAUTH\\\",\\\"sourceId\\\":\\\"680e42006b6acd9e52f58755-m9zuwa0e\\\",\\\"timestamp\\\":\\\"2025-07-18T11:25:18.594Z\\\"},\\\"lastUpdatedBy\\\":{\\\"source\\\":\\\"INTEGRATION\\\",\\\"channel\\\":\\\"OAUTH\\\",\\\"sourceId\\\":\\\"680e42006b6acd9e52f58755-m9zuwa0e\\\",\\\"timestamp\\\":\\\"2025-07-18T11:25:18.594Z\\\"},\\\"lastSessionActivityAt\\\":\\\"2025-07-18T11:25:18.594Z\\\"},\\\"traceId\\\":\\\"2df049d2-5b90-45ff-86c1-e23ac0e8e9e0\\\"}\"\n  }\n]",
    "tool_call_id": "call_TekQkXezXUzfY2l7eB1dnGvU"
  },
  {
    "role": "assistant",
    "content": "Your contact has been successfully created. Now, please tell me your preferred date and time for the appointment."
  },
  {
    "role": "user",
    "content": "tuesday at 2pm"
  },
  {
    "role": "assistant",
    "content": "Thank you for the information. Could you please tell me your full name?"
  },
  {
    "role": "user",
    "content": "davide mix"
  },
  {
    "role": "assistant",
    "tool_calls": [
      {
        "id": "call_dbuj1923iLT3B6Eym3QNeTul",
        "type": "function",
        "function": {
          "name": "get_free_slots",
          "arguments": "{\n  \"startDate\": 1718688000000,\n  \"endDate\": 1718774400000,\n  \"timeZone\": \"Europe/London\"\n}"
        }
      }
    ]
  },
  {
    "role": "tool",
    "content": "[\n  {\n    \"type\": \"text\",\n    \"text\": \"No available times found for the specified timeframe.\"\n  }\n]",
    "tool_call_id": "call_dbuj1923iLT3B6Eym3QNeTul"
  },
  {
    "role": "assistant",
    "content": "It looks like there are no available slots on Tuesday at 2 PM. Would you like to see available times for that day, or would you prefer a different date or time?"
  },
  {
    "role": "user",
    "content": "yes please"
  },
  {
    "role": "assistant",
    "tool_calls": [
      {
        "id": "call_e4nVGJDhUA9RsdK3pA97D8KA",
        "type": "function",
        "function": {
          "name": "get_free_slots",
          "arguments": "{\n  \"startDate\": 1718774400000,\n  \"endDate\": 1718860800000,\n  \"timeZone\": \"Europe/London\"\n}"
        }
      }
    ]
  },
  {
    "role": "tool",
    "content": "[\n  {\n    \"type\": \"text\",\n    \"text\": \"No available times found for the specified timeframe.\"\n  }\n]",
    "tool_call_id": "call_e4nVGJDhUA9RsdK3pA97D8KA"
  },
  {
    "role": "assistant",
    "content": "It appears there are no available slots on Tuesday at 2 PM or the rest of that day. Would you like to try a different day or time? Please specify your preferred options."
  }
]







Booking for Tuesday 22nd made on a Wednesday 23rd:
[
  {
    "role": "assistant",
    "content": "Thank you for calling Asana-Asset Management. My name is Andrew, how can I help?"
  },
  {
    "role": "user",
    "content": "book"
  },
  {
    "role": "assistant",
    "content": "Great! To get started, could you please tell me your full name?"
  },
  {
    "role": "user",
    "content": "davide hall"
  },
  {
    "role": "assistant",
    "tool_calls": [
      {
        "id": "call_VxOS0XrdDefiF0nrLN0kx7Ti",
        "type": "function",
        "function": {
          "name": "get_duplicate_contact",
          "arguments": "{\"phone\": \"unknown\"}"
        }
      }
    ]
  },
  {
    "role": "tool",
    "content": "{\n  \"error\": \"MCP error -32602: MCP error -32602: Invalid arguments for tool get_duplicate_contact: [\\n  {\\n    \\\"validation\\\": \\\"regex\\\",\\n    \\\"code\\\": \\\"invalid_string\\\",\\n    \\\"message\\\": \\\"Invalid\\\",\\n    \\\"path\\\": [\\n      \\\"phone\\\"\\n    ]\\n  }\\n]\"\n}",
    "tool_call_id": "call_VxOS0XrdDefiF0nrLN0kx7Ti"
  },
  {
    "role": "assistant",
    "content": "It seems I need to know the phone number you're calling from to check for an existing contact. Could you please tell me the phone number you're calling from?"
  },
  {
    "role": "user",
    "content": "07476919967"
  },
  {
    "role": "assistant",
    "tool_calls": [
      {
        "id": "call_JB0g2E5bwe0mS3tMkWh6FYFi",
        "type": "function",
        "function": {
          "name": "get_duplicate_contact",
          "arguments": "{\"phone\": \"07476919967\"}"
        }
      }
    ]
  },
  {
    "role": "tool",
    "content": "{\n  \"error\": \"MCP error -32602: MCP error -32602: Invalid arguments for tool get_duplicate_contact: [\\n  {\\n    \\\"validation\\\": \\\"regex\\\",\\n    \\\"code\\\": \\\"invalid_string\\\",\\n    \\\"message\\\": \\\"Invalid\\\",\\n    \\\"path\\\": [\\n      \\\"phone\\\"\\n    ]\\n  }\\n]\"\n}",
    "tool_call_id": "call_JB0g2E5bwe0mS3tMkWh6FYFi"
  },
  {
    "role": "assistant",
    "content": "It looks like there was an issue with the phone number format. Could you please confirm the phone number again? It should be in a standard format, like +447476919967."
  },
  {
    "role": "user",
    "content": "+447476919967"
  },
  {
    "role": "assistant",
    "tool_calls": [
      {
        "id": "call_oTw0FjKtL8Y0uVsZ67owfHzl",
        "type": "function",
        "function": {
          "name": "get_duplicate_contact",
          "arguments": "{\"phone\": \"+447476919967\"}"
        }
      }
    ]
  },
  {
    "role": "tool",
    "content": "[\n  {\n    \"type\": \"text\",\n    \"text\": \"{\\\"contact\\\":null,\\\"traceId\\\":\\\"b3b77800-f527-4799-9e52-705734c844e6\\\"}\"\n  }\n]",
    "tool_call_id": "call_oTw0FjKtL8Y0uVsZ67owfHzl"
  },
  {
    "role": "assistant",
    "tool_calls": [
      {
        "id": "call_llj790nKAF5sDwDbVoUvul0S",
        "type": "function",
        "function": {
          "name": "create_contact",
          "arguments": "{\"name\": \"Davide Hall\", \"phone\": \"+447476919967\"}"
        }
      }
    ]
  },
  {
    "role": "tool",
    "content": "[\n  {\n    \"type\": \"text\",\n    \"text\": \"{\\\"new\\\":true,\\\"contact\\\":{\\\"id\\\":\\\"b6fA7UPeAvCbZ1mNNaGM\\\",\\\"dateAdded\\\":\\\"2025-07-18T10:35:31.709Z\\\",\\\"dateUpdated\\\":\\\"2025-07-18T10:35:31.709Z\\\",\\\"deleted\\\":false,\\\"tags\\\":[],\\\"type\\\":\\\"lead\\\",\\\"customFields\\\":[],\\\"locationId\\\":\\\"Lb82HIej9r5TJqUWQghx\\\",\\\"firstName\\\":\\\"Davide\\\",\\\"firstNameLowerCase\\\":\\\"davide\\\",\\\"fullNameLowerCase\\\":\\\"davide hall\\\",\\\"lastName\\\":\\\"Hall\\\",\\\"lastNameLowerCase\\\":\\\"hall\\\",\\\"phone\\\":\\\"+447476919967\\\",\\\"country\\\":\\\"GB\\\",\\\"createdBy\\\":{\\\"source\\\":\\\"INTEGRATION\\\",\\\"channel\\\":\\\"OAUTH\\\",\\\"sourceId\\\":\\\"680e42006b6acd9e52f58755-m9zuwa0e\\\",\\\"timestamp\\\":\\\"2025-07-18T10:35:31.709Z\\\"},\\\"lastUpdatedBy\\\":{\\\"source\\\":\\\"INTEGRATION\\\",\\\"channel\\\":\\\"OAUTH\\\",\\\"sourceId\\\":\\\"680e42006b6acd9e52f58755-m9zuwa0e\\\",\\\"timestamp\\\":\\\"2025-07-18T10:35:31.709Z\\\"},\\\"lastSessionActivityAt\\\":\\\"2025-07-18T10:35:31.709Z\\\"},\\\"traceId\\\":\\\"71bab54a-642c-493e-9ce6-fd245f9c6648\\\"}\"\n  }\n]",
    "tool_call_id": "call_llj790nKAF5sDwDbVoUvul0S"
  },
  {
    "role": "assistant",
    "tool_calls": [
      {
        "id": "call_KE4EANMVdWZMK84jrQ6nDbaU",
        "type": "function",
        "function": {
          "name": "get_free_slots",
          "arguments": "{\n  \"startDate\": 1752834928889,\n  \"endDate\": 1755436928889\n}"
        }
      }
    ]
  },
  {
    "role": "tool",
    "content": "[\n  {\n    \"type\": \"text\",\n    \"text\": \"{\\\"2025-07-18\\\":{\\\"slots\\\":[\\\"2025-07-18T12:00:00+01:00\\\",\\\"2025-07-18T12:30:00+01:00\\\",\\\"2025-07-18T13:00:00+01:00\\\",\\\"2025-07-18T13:30:00+01:00\\\",\\\"2025-07-18T14:00:00+01:00\\\",\\\"2025-07-18T14:30:00+01:00\\\",\\\"2025-07-18T15:00:00+01:00\\\",\\\"2025-07-18T15:30:00+01:00\\\",\\\"2025-07-18T16:00:00+01:00\\\",\\\"2025-07-18T16:30:00+01:00\\\"]},\\\"2025-07-21\\\":{\\\"slots\\\":[\\\"2025-07-21T08:00:00+01:00\\\",\\\"2025-07-21T08:30:00+01:00\\\",\\\"2025-07-21T09:00:00+01:00\\\",\\\"2025-07-21T09:30:00+01:00\\\",\\\"2025-07-21T10:00:00+01:00\\\",\\\"2025-07-21T10:30:00+01:00\\\",\\\"2025-07-21T11:00:00+01:00\\\",\\\"2025-07-21T11:30:00+01:00\\\",\\\"2025-07-21T12:00:00+01:00\\\",\\\"2025-07-21T12:30:00+01:00\\\",\\\"2025-07-21T13:00:00+01:00\\\",\\\"2025-07-21T13:30:00+01:00\\\",\\\"2025-07-21T14:00:00+01:00\\\",\\\"2025-07-21T14:30:00+01:00\\\",\\\"2025-07-21T15:00:00+01:00\\\",\\\"2025-07-21T15:30:00+01:00\\\",\\\"2025-07-21T16:00:00+01:00\\\",\\\"2025-07-21T16:30:00+01:00\\\"]},\\\"2025-07-22\\\":{\\\"slots\\\":[\\\"2025-07-22T08:00:00+01:00\\\",\\\"2025-07-22T08:30:00+01:00\\\",\\\"2025-07-22T09:00:00+01:00\\\",\\\"2025-07-22T09:30:00+01:00\\\",\\\"2025-07-22T10:00:00+01:00\\\",\\\"2025-07-22T10:30:00+01:00\\\",\\\"2025-07-22T11:00:00+01:00\\\",\\\"2025-07-22T11:30:00+01:00\\\",\\\"2025-07-22T12:00:00+01:00\\\",\\\"2025-07-22T12:30:00+01:00\\\",\\\"2025-07-22T13:00:00+01:00\\\",\\\"2025-07-22T13:30:00+01:00\\\",\\\"2025-07-22T14:00:00+01:00\\\",\\\"2025-07-22T14:30:00+01:00\\\",\\\"2025-07-22T15:00:00+01:00\\\",\\\"2025-07-22T15:30:00+01:00\\\",\\\"2025-07-22T16:00:00+01:00\\\",\\\"2025-07-22T16:30:00+01:00\\\"]},\\\"2025-07-23\\\":{\\\"slots\\\":[\\\"2025-07-23T08:00:00+01:00\\\",\\\"2025-07-23T08:30:00+01:00\\\",\\\"2025-07-23T09:00:00+01:00\\\",\\\"2025-07-23T09:30:00+01:00\\\",\\\"2025-07-23T10:00:00+01:00\\\",\\\"2025-07-23T10:30:00+01:00\\\",\\\"2025-07-23T11:00:00+01:00\\\",\\\"2025-07-23T11:30:00+01:00\\\",\\\"2025-07-23T12:00:00+01:00\\\",\\\"2025-07-23T12:30:00+01:00\\\",\\\"2025-07-23T13:00:00+01:00\\\",\\\"2025-07-23T13:30:00+01:00\\\",\\\"2025-07-23T14:00:00+01:00\\\",\\\"2025-07-23T14:30:00+01:00\\\",\\\"2025-07-23T15:00:00+01:00\\\",\\\"2025-07-23T15:30:00+01:00\\\",\\\"2025-07-23T16:00:00+01:00\\\",\\\"2025-07-23T16:30:00+01:00\\\"]},\\\"2025-07-24\\\":{\\\"slots\\\":[\\\"2025-07-24T08:00:00+01:00\\\",\\\"2025-07-24T08:30:00+01:00\\\",\\\"2025-07-24T09:00:00+01:00\\\",\\\"2025-07-24T09:30:00+01:00\\\",\\\"2025-07-24T10:00:00+01:00\\\",\\\"2025-07-24T10:30:00+01:00\\\",\\\"2025-07-24T11:00:00+01:00\\\",\\\"2025-07-24T11:30:00+01:00\\\",\\\"2025-07-24T12:00:00+01:00\\\",\\\"2025-07-24T12:30:00+01:00\\\",\\\"2025-07-24T13:00:00+01:00\\\",\\\"2025-07-24T13:30:00+01:00\\\",\\\"2025-07-24T14:00:00+01:00\\\",\\\"2025-07-24T14:30:00+01:00\\\",\\\"2025-07-24T15:00:00+01:00\\\",\\\"2025-07-24T15:30:00+01:00\\\",\\\"2025-07-24T16:00:00+01:00\\\",\\\"2025-07-24T16:30:00+01:00\\\"]},\\\"2025-07-25\\\":{\\\"slots\\\":[\\\"2025-07-25T08:00:00+01:00\\\",\\\"2025-07-25T08:30:00+01:00\\\",\\\"2025-07-25T09:00:00+01:00\\\",\\\"2025-07-25T09:30:00+01:00\\\",\\\"2025-07-25T10:00:00+01:00\\\",\\\"2025-07-25T10:30:00+01:00\\\",\\\"2025-07-25T11:00:00+01:00\\\",\\\"2025-07-25T11:30:00+01:00\\\",\\\"2025-07-25T12:00:00+01:00\\\",\\\"2025-07-25T12:30:00+01:00\\\",\\\"2025-07-25T13:00:00+01:00\\\",\\\"2025-07-25T13:30:00+01:00\\\",\\\"2025-07-25T14:00:00+01:00\\\",\\\"2025-07-25T14:30:00+01:00\\\",\\\"2025-07-25T15:00:00+01:00\\\",\\\"2025-07-25T15:30:00+01:00\\\",\\\"2025-07-25T16:00:00+01:00\\\",\\\"2025-07-25T16:30:00+01:00\\\"]},\\\"2025-07-28\\\":{\\\"slots\\\":[\\\"2025-07-28T08:00:00+01:00\\\",\\\"2025-07-28T08:30:00+01:00\\\",\\\"2025-07-28T09:00:00+01:00\\\",\\\"2025-07-28T09:30:00+01:00\\\",\\\"2025-07-28T10:00:00+01:00\\\",\\\"2025-07-28T10:30:00+01:00\\\",\\\"2025-07-28T11:00:00+01:00\\\",\\\"2025-07-28T11:30:00+01:00\\\",\\\"2025-07-28T12:00:00+01:00\\\",\\\"2025-07-28T12:30:00+01:00\\\",\\\"2025-07-28T13:00:00+01:00\\\",\\\"2025-07-28T13:30:00+01:00\\\",\\\"2025-07-28T14:00:00+01:00\\\",\\\"2025-07-28T14:30:00+01:00\\\",\\\"2025-07-28T15:00:00+01:00\\\",\\\"2025-07-28T15:30:00+01:00\\\",\\\"2025-07-28T16:00:00+01:00\\\",\\\"2025-07-28T16:30:00+01:00\\\"]},\\\"2025-07-29\\\":{\\\"slots\\\":[\\\"2025-07-29T08:00:00+01:00\\\",\\\"2025-07-29T08:30:00+01:00\\\",\\\"2025-07-29T09:00:00+01:00\\\",\\\"2025-07-29T09:30:00+01:00\\\",\\\"2025-07-29T10:00:00+01:00\\\",\\\"2025-07-29T10:30:00+01:00\\\",\\\"2025-07-29T11:00:00+01:00\\\",\\\"2025-07-29T11:30:00+01:00\\\",\\\"2025-07-29T12:00:00+01:00\\\",\\\"2025-07-29T12:30:00+01:00\\\",\\\"2025-07-29T13:00:00+01:00\\\",\\\"2025-07-29T13:30:00+01:00\\\",\\\"2025-07-29T14:00:00+01:00\\\",\\\"2025-07-29T14:30:00+01:00\\\",\\\"2025-07-29T15:00:00+01:00\\\",\\\"2025-07-29T15:30:00+01:00\\\",\\\"2025-07-29T16:00:00+01:00\\\",\\\"2025-07-29T16:30:00+01:00\\\"]},\\\"2025-07-30\\\":{\\\"slots\\\":[\\\"2025-07-30T08:00:00+01:00\\\",\\\"2025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 }\n]",
    "tool_call_id": "call_KE4EANMVdWZMK84jrQ6nDbaU"
  },
  {
    "role": "assistant",
    "content": "The contact for Davide Hall has been successfully created. \n\nThere are several available slots on July 18th, 2025, at 12:00 PM, 12:30 PM, 1:00 PM, 1:30 PM, 2:00 PM, 2:30 PM, 3:00 PM, 3:30 PM, 4:00 PM, and 4:30 PM. \n\nPlease let me know which time works best for you, and I will book the appointment."
  }
]
image.png

Thank you for your time and help