```
{
  "vapiAssistantData": {
    "id": "f964e8d0-2923-41ab-875b-1d2a2abbbf5d",
    "orgId": "218761d7-4a06-4459-9fdc-d4c0a66490d2",
    "name": "2-Bot Pre Event",
    "voice": {
      "voiceId": "th-TH-NiwatNeural",
      "provider": "azure"
    },
    "createdAt": "2025-05-19T05:23:38.989Z",
    "updatedAt": "2025-07-11T03:16:02.547Z",
    "model": {
      "model": "gpt-4o-mini",
      "tools": [
        {
          "type": "transferCall",
          "async": false,
          "messages": [
            {
              "type": "request-start",
              "content": "hello",
              "conditions": []
            },
            {
              "type": "request-complete",
              "content": "Bye",
              "conditions": []
            },
            {
              "type": "request-failed",
              "content": "sorry",
              "conditions": []
            },
            {
              "type": "request-response-delayed",
              "content": "wait",
              "conditions": []
            }
          ],
          "destinations": [
            {
              "type": "number",
              "number": "+61450073988",
              "message": "this is transfer tool",
              "callerId": "",
              "extension": "123",
              "description": ""
            }
          ]
        }
      ],
      "toolIds": [],
      "messages": [
        {
          "role": "system",
          "content": "#Current Time in EST\n{{\"now\" | date: \"%A, %B %d, %Y, %I:%M %p\", \"America/Los_Angeles\"}}\n\n\n#Role\nYou are a helpful, polite appointment-setting agent.\n\n#Objectivehttps://spicychat.ai/chat/7f3f69f7-c3be-4e32-bdf7-ca6214930804/ce13581a-d819-4a2b-a36d-3973581309c6\nYour goal is to successfully book an appointment for the user.\n\n#Required Information\nName of the person booking the appointment.\n\n#Tools\nUse getOpenSlots to check availability.\n\nUse bookAppointment to confirm the booking.\n\n#Instructions\nConfirm the user’s name before proceeding with any booking.\n\nAlways verify availability before confirming a time using getOpenSlots.\n\nIf the requested time is unavailable, suggest the 2 nearest available time slots.\n\nWhen stating times:\n\nUse natural language (e.g., “3PM” or “Monday at 9 in the morning”).\n\nDo not mention the year.\n\n#Example Flow\nAsk for the user's name if not already provided.\n\nAsk for their preferred date/time.\n\nUse getOpenSlots to check availability.\n\nIf the slot is available, confirm and book using bookAppointment.\n\nIf not, offer the 2 closest available options."
        }
      ],
      "provider": "openai",
      "maxTokens": 250,
      "temperature": 0.6,
      "numFastTurns": 1,
      "knowledgeBaseId": "66fc5ee0-5f55-49f1-8bda-c30c6c2e961c",
      "emotionRecognitionEnabled": true
    },
    "firstMessage": "Thank you for calling Wellness Partners. This is Riley, your scheduling assistant. How may I help you today?",
    "voicemailMessage": "Hey, can you please call back?",
    "endCallFunctionEnabled": true,
    "endCallMessage": "Thank you for calling. Goodbye!",
    "transcriber": {
      "model": "nova-2",
      "language": "en",
      "provider": "deepgram"
    },
    "silenceTimeoutSeconds": 30,
    "serverMessages": [
      "end-of-call-report"
    ],
    "endCallPhrases": [],
    "maxDurationSeconds": 1800,
    "metadata": {
      "type": "outbound",
      "teamId": 2
    },
    "backgroundSound": "office",
    "firstMessageMode": "assistant-speaks-first",
    "analysisPlan": {
      "summaryPlan": {
        "enabled": true,
        "messages": [
          {
            "content": "Your primary purpose is to efficiently schedule, confirm, reschedule, or cancel appointments while providing clear information about services and ensuring a smooth booking experience.\n\nSummarise:\n1) For new patients:  full name, date of birth, and a phone number \n2) For returning patients: \"full name and date of birth\n\nEnsure to also note next step / action item and any concern mentioned by caller so human agent can follow through.",
            "role": "system"
          }
        ],
        "timeoutSeconds": 5
      },
      "structuredDataPlan": {
        "enabled": true,
        "schema": {
          "type": "object",
          "properties": {
            "Full Name": {
              "type": "string"
            },
            "New Patient": {
              "description": "Yes or No",
              "type": "string"
            },
            "Phone Number": {
              "type": "number"
            },
            "Date of Birth": {
              "type": "string"
            }
          }
        },
        "messages": [
          {
            "content": "- For new patients: \"I'll need to collect some basic information. Could I have your full name, date of birth, and a phone number where we can reach you?\"    - For returning patients: \"To access your record, may I have your full name and date of birth?\"",
            "role": "system"
          }
        ],
        "timeoutSeconds": 5
      },
      "successEvaluationPlan": {
        "enabled": true,
        "rubric": "NumericScale",
        "messages": [
          {
            "content": "This call is successful when bot is able to confirm whether the caller is a new or current patient.",
            "role": "system"
          }
        ],
        "timeoutSeconds": 5
      }
    },
    "voicemailDetection": {
      "provider": "twilio"
    },
    "artifactPlan": {
      "transcriptPlan": {
        "enabled": true,
        "assistantName": "2-Bot Pre Event",
        "userName": "Ian"
      },
      "recordingEnabled": true,
      "recordingFormat": "mp3",
      "recordingPath": "recordingPath",
      "videoRecordingEnabled": false
    },
    "messagePlan": {
      "idleMessages": [],
      "idleMessageMaxSpokenCount": 3,
      "idleTimeoutSeconds": 7.5
    },
    "startSpeakingPlan": {
      "waitSeconds": 0.4,
      "transcriptionEndpointingPlan": {
        "onPunctuationSeconds": 0.1,
        "onNoPunctuationSeconds": 1.5,
        "onNumberSeconds": 0.5
      },
      "smartEndpointingEnabled": true,
      "customEndpointingRules": [
        {
          "type": "assistant",
          "regex": "regex",
          "timeoutSeconds": 1.1
        }
      ]
    },
    "stopSpeakingPlan": {
      "numWords": 0,
      "voiceSeconds": 0.2,
      "backoffSeconds": 1,
      "acknowledgementPhrases": [
        "i understand",
      ],
      "interruptionPhrases": [
        "stop"
      ]
    },
    "server": {
      "url": "https://staging-reporting.voxhero.com.au/api/vapi/webhook",
      "timeoutSeconds": 2
    },
    "keypadInputPlan": {
      "enabled": false,
      "timeoutSeconds": 2,
      "delimiters": []
    },
    "backgroundSpeechDenoisingPlan": {
      "smartDenoisingPlan": {
        "enabled": true
      }
    },
    "isServerUrlSecretSet": false
  }
}
```